Overview
This article lists the names and locations of Incydr application and log files on user devices. If you need to access logs, identity files, and other essential files and folders for troubleshooting, refer to this guide to find them.
Insider risk agent
Backup agent
Windows
The Windows installation folder can vary based on the architecture (32- or 64-bit) of the backup agent and the operating system. If you installed 32-bit software on a 64-bit Windows operating system, replace C:\Program Files with C:\Program Files (x86) in the paths listed in this article.
The file structure of the backup agent varies based on installation type: for everyone (default) or per user.
Installed for everyone (default)
| Use | Folder |
|---|---|
| Main application |
C:\Program Files\Code42 |
| Service log files | C:\ProgramData\CrashPlan\log |
| UI log files |
C:\Users\<USERNAME>\AppData\Local\CrashPlan\log |
| Transient caches | C:\ProgramData\CrashPlan\cache |
| Identity file | C:\ProgramData\CrashPlan\.identity |
Installed per user
Depending on your network environment, user profiles can be either Local or Roaming.
| Use | Folder |
|---|---|
| Main application |
C:\Users\<username>\AppData\<Local or Roaming>\Programs\Code42 |
| Service log files |
C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\log |
| UI log files |
C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\log |
| Transient caches |
C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\cache |
| Identity file |
C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\.identity |
Considerations for Windows
The file paths above assume that the architecture of the backup agent (32- or 64-bit) matches the architecture of the Windows operating system. If you installed 32-bit software on a 64-bit Windows operating system, replace C:\Program Files with C:\Program Files (x86) in the paths listed above.
| Software Architecture | Operating System Architecture | Software Install Location |
|---|---|---|
| 32-bit | 32-bit | C:\Program Files |
| 64-bit | 64-bit | C:\Program Files |
| 32-bit | 64-bit | C:\Program Files (x86) |
Mac
The file structure of the backup agent varies based on installation type: for everyone (default) or per user.
Installed for everyone (default)
Installed per user
To view the hidden ~/Library folder, open the Finder, press Command-Shift-G, and enter the folder path.
| Use | Path |
|---|---|
| Main application |
~/Applications/Code42.app/ |
| Service log files |
~/Library/Logs/CrashPlan |
| UI log files |
~/Library/Logs/CrashPlan
|
| Transient caches |
~/Library/Caches/CrashPlan |
| Backup agent configuration file |
~/Library/LaunchAgents/com.code42.service.plist |
| Identity file | ~/Library/Application Support/CrashPlan/.identity |
Linux
Only one installation is supported on a single Linux device. Multiple per-user installations are not supported.
| Use | Folder |
|---|---|
| Main application | /usr/local/crashplan |
| Service log files | /usr/local/crashplan/log |
| UI log files |
~/.code42/logs |
| Transient caches | /usr/local/crashplan/cache |
| Backup agent configuration file | /usr/local/crashplan/bin/run.conf |
| Identity file | /var/lib/crashplan/.identity |
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