Aware 2.0 - Selecting Rule Actions

This article contains information on selecting and configuring rule actions in Aware, including notifications, Slack integrations, content deletion, and coaching options to manage triggered events effectively.

The final step in Rule creation is selecting Actions, which is optional since an Event with details will automatically populate for review within Aware. However, choosing an Action can help guide employees on best practices, remove zero-tolerance content, or send notifications.

Add an Action

• Notify: Use the Notify Action to email an Aware or Non-Aware user who would like to be informed when an event is triggered. For example, delegate an event Signal to another individual with a special request for Aware.
• Slack Notification: If you have a Slack integration, you can send a notification about Signal events to an individual Slack user or a workspace. Users can select a channel or individual to send the event notification when setting up a rule. Users can hide event content to keep flagged messages in Aware only.

Before turning on Slack Notifications in Aware you will need to take the following steps:

• Identify the channel or create the channel where you want the Aware alerts to populate.
• Add the “Aware” bot to the channel.
• Create the Policy/Rule combination to alert the aforementioned channel.

Once the Aware bot is added to the Slack channel, it will take at least 2 hours for the channel to populate in Aware for notification action.

• Delete from Platform: This is a hard delete from the connected Content Platform. The delete should happen in near real-time (within minutes). The deleted content will still be viewable as an Event in Signal and accessible via Aware Search and Discover.
• Tombstone Content on Slack Platforms: If you have a Slack integration, you can select the Tombstone option to temporarily remove event content on Slack platforms until it has been manually reviewed by an Aware user.

• Notify Content Author: Coach the employee on collaboration best practices. Automatically email the content author with a message specific to the violation.
• Skip this step or select Desired Actions and Save and Close.