Change your archive key password

Overview

An archive-key password is an optional level of security you can enable for your account. This level of security requires you to enter the archive-key password to sign into the Code42 agent or download your files. This tutorial describes how to change that archive-key password from the Code42 agent.

Considerations

• If the archive-key encryption option was enabled for you by an administrator, then the default password is set to your account password until it is changed from the Code42 agent.
• To change your archive-key password, you must provide existing security information for your account. You must either:
  • Provide your current archive-key password
  • Answer your recovery question

Forgot archive-key password
If you don't know your archive-key password, or you didn't set a recovery question, then there is no way to change or recover your archive-key password. You must contact your administrator. Code42 Technical Support Engineers cannot reset or recover an archive-key password for you.

Change archive-key password from the Code42 agent

1. Open the Code42 agent.
2. Select  Settings.
3. Select Security.
   
4. Next to Archive key password, select Change.
5. Enter your current archive-key password.
6. Enter your new archive-key password.
   • Passwords must be at least 8 characters. For stronger security, use 16 characters or more.
   • Passwords must have at least one uppercase letter, one lowercase letter, and one number. Special characters and symbols are also allowed.
   • Passwords can't contain spaces or 3 or more repeating letters, numbers, or characters.
   • Passwords shouldn't contain common words or phrases that are easily guessed (like "password" or "letmein").
   • Never reuse passwords. Don't use a password for Code42 that you use for any other online account.
7. Re-enter your new archive-key password.
8. Click Save.
   The message Archive Key Password Updated appears.
   New password for all devices
   The password is changed for all devices on your account. 

Related topics

• Create a new archive key password
• Archive encryption key security: Advice for users
• Enable archive key password security for backups
• Set and answer a recovery question