Policy notifications (legacy)

Overview

This page contains legacy Code42 notifications about changes, revisions, or updates to existing policies. The policy changes described below include implementation dates and links to further details.

The Product lifecycle policy explains the guidelines and process for ending support for products and versions of those products.

The Platform support policy explains the guidelines and process for ending support for platforms and versions of those platforms.

Legacy notifications

IP address updates in August 2020

Published: May 7, 2020
Effective date: August 7, 2020

Code42 has announced that Code42 is optimizing our full range of IP addresses. The effective date is August 7, 2020. For more information, see our IP address updates in August 2020 article.

End of support for Code42 server version 6

Published: May 20, 2020
Effective date: May 31, 2020

Code42 has announced the end of support for the Code42 server version 6 per our Product lifecycle policy. The end-of-support date is May 31, 2020. For more information, see our End of support for Code42 server version 6 article.

End of support for Code42 agent version 6

Published: May 20, 2020
Effective date: May 31, 2020

Code42 has announced the end of support for the Code42 agent version 6 per our Product lifecycle policy. The end-of-support date is May 31, 2020. For more information, see our End of support for Code42 app version 6 article.

End of support for port 4282 in the Code42 cloud

Published: October 3, 2019
Effective date: May 26, 2020 

Code42 has announced the end of support for port 4282 in the Code42 cloud. The end of support date is May 26, 2020. For more information, see our End of support for port 4282 in the Code42 cloud article.

End of support for the CrashPlan mobile app

Published: May 14, 2018
Effective date: May 15, 2018

Code42 has announced the end of support for the CrashPlan mobile app per our Product lifecycle policy. The end-of-support date is May 15, 2018. For more information, see our Product lifecycle policy article.

End of support for CrashPlan server version 5

Published: May 11, 2018
Effective date: May 31, 2018

Code42 has announced the end of support for CrashPlan server version 5 per our Product lifecycle policy. The end-of-support date is May 31, 2018. For more information, see our Product lifecycle policy article.

End of support for CrashPlan server version 4

Published: May 11, 2018
Effective date: May 31, 2018

Code42 has announced the end of support for CrashPlan server version 4 per our Product lifecycle policy. The end-of-support date is May 31, 2018. For more information, see our Product lifecycle policy article.

End of support for CrashPlan app version 5

Published: May 11, 2018
Effective date: May 31, 2018

Code42 has announced the end of support for CrashPlan app version 5 per our Product lifecycle policy. The end-of-support date is May 31, 2018. For more information, see our Product lifecycle policy article.

End of support for CrashPlan app version 4

Published: May 11, 2018
Effective date: May 31, 2018

Code42 has announced the end of support for CrashPlan app version 4 per our Product lifecycle policy. The end-of-support date is May 31, 2018. For more information, see our Product lifecycle policy article.=

Update to product lifecycle policy

Published: August 12, 2015
Effective date: Ongoing

Code42 has updated our Product lifecycle policy, our guidelines to help you plan for the future of your Code42 products. Review this updated policy for more information.

Platform retirement and end of support for Code42 servers on Mac

Published: September 2016
Effective with: Major software version 6.0

Code42 has announced the platform retirement and end of support for Code42 servers on Mac beginning with major software version 6.0. Existing installations of the most current Code42 server version 5 software on Mac can continue utilizing Code42 cloud services throughout the entire Code42 for Enterprise version 5 software lifecycle. For full details, see Platform retirement for Code42 servers on Mac operating systems.

End of support for CrashPlan version 3

Published: December 1, 2015
Effective date: March 31, 2016

Code42 has announced the end of support for CrashPlan version 3 per our Product lifecycle policy. The end-of-support date is March 31, 2016. For more information, see our Product lifecycle policy article.

Windows phone platform retirement

Published: May 12, 2015
Effective date: March 31, 2016

Code42 has announced the platform retirement and end of support for Windows Phone beginning with major software version 4.0. With the release of CrashPlan mobile app version 4.2.0, Windows Phone users will not upgrade and will remain on CrashPlan mobile app version 3.5.4.0. Existing installations of the most current CrashPlan version 3 software on the Windows Phone platform can continue utilizing Code42 cloud services throughout the entire CrashPlan version 3 software lifecycle. For full details, see Windows phone platform retirement article.

Solaris platform retirement

Published: April 2014
Effective date: March 31, 2016

Code42 has announced platform retirement and end of support for Solaris beginning with major software version 4.0. With the release of Code42 agent version 4.2.0, Solaris users will not upgrade and will remain on Code42 agent version 3.7.0. Existing installations of the most current Code42 agent version 3 software on the Solaris platform can continue utilizing Code42 cloud services throughout the entire CrashPlan version 3 software lifecycle. For full details, see the Solaris platform retirement article.

Code42 platform version 4.3.4.1 or later required for Code42 cloud before March 1, 2016

Published: November 5, 2015
Effective date: March 1, 2016

If your on-premises Code42 environment connects to the Code42 cloud, you must upgrade your Code42 environment to version 4.3.4.1 or later before March 1, 2016. For more information on this required upgrade, review the Code42 version policy.

Amendment to hardware lifecycle policy

Published November 5, 2015
Effective date: November 5, 2015

Our Hardware Lifecycle Policy has been changed to reflect that customers must purchase hardware maintenance and remote monitoring services throughout the life of the hardware, including the first year. Previously, the purchase price included the first year of these services.

Platform retirement for Windows XP and Windows Vista

Published November 2015
Effective date: October 27, 2015

The platform retirement for Windows XP and Windows Vista begins with version 5.0.1 of the Code42 agent and Code42 server. Customers can continue to use the 4.x versions of the Code42 agent and Code42 server on Windows XP and Windows Vista until Code42 chooses to end support for the 4.x series software. For full details, see the Platform retirement for Windows XP and Windows Vista article.

Platform retirement for OS X Lion 10.7 and OS X Mountain Lion 10.8

Published November 2015
Effective date: October 27, 2015

The platform retirement for OS X Lion 10.7 and OS X Mountain Lion 10.8 begins with version 5.0.1 of the Code42 agent and Code42 server. Customers can continue to use the 4.x versions of the Code42 agent and Code42 server on OS X 10.7 and OS X 10.8 until Code42 chooses to end support for the 4.x series software. For full details, see the Platform retirement for OS X Lion 10.7 and Mountain Lion 10.8 article.

Platform retirement and end of support for Mac OS X Snow Leopard 10.6

Published September 2015
Effective date: March 31, 2016

The platform retirement and end of support for Mac OS X Snow Leopard 10.6 begins on March 31, 2016. Version 4.3.x of the Code42 agent and Code42 server is the last supported version for computers running Mac OS X 10.6. As of March 31, 2016, Code42 will no longer provide support for any Code42 products running on Mac OS X 10.6 devices. For full details, see the Platform retirement and end of support for Mac OS X Snow Leopard 10.6 article.

SharePlan end of sale and end of support

Published: August 12, 2015
Effective date: August 22, 2015 and December 31, 2015

Code42 has announced the end of life for SharePlan, per our Product lifecycle policy. SharePlan's end-of-sale date is August 22, 2015, and its end-of-support date is December 31, 2015. For full details, see Product lifecycle policy.

Code42 platform version 4 required for Code42 cloud by december 31, 2015

Published: July 23, 2015
Effective date: December 31, 2015

If your on-premises Code42 environment connects to the Code42 cloud, you must upgrade your Code42 environment to version 4.2.1 or later by December 31, 2015. For more information on this required upgrade, review the Code42 cloud version policy.

Update to minimum required version for Code42 cloud version policy

Published: June 30, 2015
Effective date: August 31, 2015

If your on-premises Code42 environment connects to the Code42 cloud, you must upgrade your Code42 environment to version 3.6.4.3 or later by August 31, 2015. This update to the minimum required version is due to a planned upgrade to the Code42 cloud scheduled for early September, 2015. For more information on this required upgrade, please review the Code42 version policy.

Platform retirement and end of support for Windows Server 2003

Published: July 2015
Effective date: July 14, 2015

Code42 has announced platform retirement and end of support for the Code42 agent and Code42 server on Windows Server 2003 as of July 14, 2015. This means that on that date, Code42 will stop providing support for these products on computers running Windows Server 2003. For full details, see the Platform retirement and end of support for Windows Server 2003 article.

Code42 cloud version policy

Published: March 31, 2015
Effective date: June 15, 2015

If your on-premises Code42 environment connects to the Code42 cloud, you must upgrade your Code42 environment to version 3.6.3.2 or later by June 15, 2015. Code42 environments that are not at version 3.6.3.2 or later after June 15, 2015 will be unable to connect to the Code42 cloud. This required upgrade is the result of a planned security upgrade. For more details, refer to the End-of-life for CrashPlan On-Premises or contact us. 

Platform retirement and end of support for Mac OS X Leopard 10.5

Published November 2014
Effective date: May 31, 2015

In October 2014, Code42 announced platform retirement and end of support for Mac OS X Leopard 10.5 beginning May 31, 2015. Version 3.6.4 of the Code42 agent and Code42 server is the last supported version for computers running Mac OS X 10.5. As of May 31, 2015, Code42 will no longer provide support for any Code42 products running on Mac OS X 10.5 devices. For full details, see the Upgrade the CrashPlan app on Mac OS X Leopard 10.5 article.