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InCommon SSO configuration for Incydr

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Overview

This tutorial explains how to configure your Incydr cloud environment to use single sign-on (SSO) with the InCommon identity federation. 

This article assumes you are already familiar with SSO and the SAML standard. For more information about how Incydr implements SSO, see our Introduction to single sign-on.

Shibboleth
If you use Shibboleth with InCommon, see our article on how to configure Shibboleth for SSO in your Incydr cloud environment.

Considerations

External authentication systems
Our Technical Support Engineers can help with authentication issues caused by interaction with Incydr. However, troubleshooting authentication issues outside your environment is beyond the scope of our Technical Support Engineers. For assistance with external authentication systems, contact your authentication vendor.
  • To use this functionality, you must be assigned the Identity Management Administrator role. 
  • Incydr usernames must match SSO usernames. How you accomplish this depends on how you deploy agents.
  • Incydr supports service provider-initiated SSO but does not support identity provider-initiated SSO. Therefore, users cannot sign in to your environment from the identity provider's website or application, but instead must log in using a browser bookmark. 
  • SSO provides user authentication but does not provide user management. Set up SCIM provisioning or use the Incydr console to manage users. 
  • Incydr does not support Single Logout (SLO). Users must sign out of the identity provider to end their single sign-on session.
  • The Incydr console expects SAML assertions to be signed. To configure Incydr to support advanced SAML request configurations, see Set SAML attributes for SSO. 

Before you begin

Verify identity provider configuration
  • Make sure the SSL certificate of your SSO identity provider has been signed by a trusted Certificate Authority (CA).
  • Make sure you have administrative access to the identity provider or have contact with an identity provider administrator.
Verify network configuration
  • Configure your private network, Internet, and VPN settings to allow client devices to communicate with your identity provider on port 443. Test client connectivity to the identity provider before you proceed.
  • If you want to use URL-based metadata exchange to configure Incydr and the identity provider to work together, make sure two-way communication is available between them on TCP port 443. If two-way communication is not available or not allowed, you must download the identity provider's metadata file and make it accessible to Incydr.
  • Confirm the required ports with your identity provider to determine if custom ports are being used.

Determine whether you need to configure multiple Incydr tenants

Before you begin configuring SSO, consider whether your company has more than one Incydr tenant that you need to connect to your SSO identity provider. Large companies and organizations may have separate, dedicated Incydr cloud instances (or "tenants") in use by different groups or departments. 

If you have more than one Incydr tenant to connect to your SSO identity provider, you need to obtain an entity ID URL for each tenant. An entity ID is a unique string that identifies a specific tenant to your SSO identity provider. The tenant-specific entity ID URL is composed of the Incydr domain followed by the tenant ID, and can be found in the service provider metadata URL file in each tenant. For example:

"entityId": "https://example.com/42424daa-424c-4e42-42c4-c424242420d4"

Step 1: Add authentication provider to Incydr console

  1. Sign in to the Incydr console.
  2. Navigate to Administration > Integrations > Identity Management.
    Authentication-providers
  3. Click Add Authentication Provider.
    Add_Authentication_Provider
  4. In Display Name, enter the federation name. 
  5. In Provider's Metadata, ensure that Enter URL is selected and paste the URL. For the InCommon federation, use the IdP-only aggregate: https://mdq.incommon.org/entities/idps/all

Use metadata URL for federations
Incydr cloud environments do not support uploading an XML file for federations. Use the metadata URL to configure the federation instead. 

Custom domains are not supported
When entering the URL for the XML metadata file, custom domains are not supported. You must use the standard domain of your identity provider. 
  1. Click Create Provider.
    Incydr automatically detects that the provider's metadata URL belongs to a federation, and details for the federation appear. 
    federations details

Step 2: Add identity provider

  1. From federation settings, Click Add an identity provider to this federation. 
    select-a-provider
  2. Select a provider from the list.
    Begin typing to search the list.
  3. Enter a display name for the provider to display to users who sign in. 
    If your environment provides more than one SSO identity provider, users see a list of providers to choose from. 
  4. Click Add Identity Provider. 
    The provider appears under the federation.

Step 3: Prepare InCommon

Submit the Service Provider Metadata URL to the identity federation.

Service-Provider-configured

Step 4: Test SSO authentication

To avoid impacting your production environment, use a test organization to verify that SSO is working properly. 

  1. Create a test user in your identity provider. 
  2. Sign in to the Incydr console. 
  3. Create a test organization.
  4. Create a user in the test organization who matches the identity provider test user. 
  5. Configure the test organization to use SSO:
    1. Navigate to Administration > Integrations > Identity Management.
    2. Select the authentication provider.
    3. Click Edit Edit next to Organizations in use.
    4. Select the test organization. 
      Note that you can also use an organization's settings to select an authentication provider to use for SSO.
    5. Click Save.
  6. In the upper-right of the Incydr console, select Account Account > Sign Out. 
  7. Sign back in to the Incydr console as the test user to verify that SSO is working. 

Step 5: Configure organizations to use SSO

  1. Sign in to the Incydr console. 
  2. Navigate to Administration > Integrations > Identity Management.
  3. Select the authentication provider.
  4. Click Edit Edit next to Organizations in use.
  5. Select organizations to use the authtenication provider for SSO. 
    If applicable, select the Inherits settings to identify whether an organization inherits the setting from its parent organization. To enable SSO for all organizations, select the top-most organization. (Note that you can also use an organization's settings to select an authentication provider to use for SSO.)
  6. Click Save.

Step 6: Add new users who sign in with SSO

Option A: Add users in the Incydr console

Use the Incydr console to add users to an organization that uses SSO.

  • Verify that the users in the organization exist in the SSO identity provider used by the organization.
  • Make sure that the environment usernames match the SSO usernames.

Option B: Deploy agents

What to expect

Reduced authentication prompts

When users sign in with SSO, they do not need to re-enter credentials for subsequent authentication attempts until the SAML authentication token expires. A SAML token applies to an application rather than a device, which means that a user might need to enter credentials again when signing into a different app. 

For example, the single sign-in process differs whether users sign in to the Incydr console or agents:

  • Incydr console: When users sign in to the Incydr console, they are redirected in the web browser to sign in to their SSO identity provider. As soon as they sign in to their identity provider, the Incydr console launches. 
  • Backup agent: When users sign in to agents, the following message appears: "To complete the sign in process, go to your web browser. This screen updates automatically once login is successful." A web browser window is automatically opened so they can complete the sign-in process in their SSO identity provider.  As soon as they sign in to their SSO identity provider in the provided web browser window, the agent launches.

Losing access to an identity provider

Backup agent only

If a user loses access to the identity provider, agents continue to back up, uninterrupted.

External resources

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