Troubleshooting
The section includes troubleshooting information and related solutions for the backup agent.
- Assign your computer a new ID
- Back up and restore Microsoft Outlook data
- Backup agent and QuickBooks
- Backup agent does not run
- Backups stall due to too many open files
- Cannot access backup agent logs on Mac
- Cannot connect to background service
- Cannot connect to destination
- Cannot open backup agent due to uncaught exception error
- Clear the backup agent cache
- Connect to cloud backup destinations from a proxy server
- Connection shows network blocked
- Contacting backup server message prevents web restore
- External drive stops backing up on Mac
- Forgot your archive key password or custom encryption key?
- How does the backup agent detect away and present settings?
- Prevent unwanted OneDrive file downloads
- Recover files infected by CryptoLocker or CryptoWall
- Speed up your backup
- Test your network connection
- Unable to back up files (Mac)
- Unable to connect to backup engine on devices with a custom localhost address
- Unable to remove default backup set
- Unable to restore
- Understand and troubleshoot backing up open files with Windows VSS
- Understand and troubleshoot frequency and version settings
- Uninstall and reinstall the backup agent
- Update file verification scan schedule
- Use the backup agent on a device with limited resources
- What to do after receiving a backup alert